Associate Director of Slate Systems & Data Insights - Office of Academic Innovation - Penn EngineeringUniversity OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job TitleAssociate Director of Slate Systems & Data Insights - Office of Academic Innovation - Penn Engineering
Job Profile TitleInformation Technology Manager
Job Description SummaryReporting to the Sr. Director of Learning Design & Technology, the Associate Director of Slate Systems & Data Insights provides strategic, technical, and managerial leadership for the CRM, data, and analytics supporting recruitment, admissions, enrollment, and student success initiatives within the Office of Academic Innovation (OAI). This role leads Slate CRM architecture and governance, defines office data strategy and standards, oversees reporting and analytics frameworks, and directly manages systems and analytics staff, including leading the Data Services and Solutions team. The Associate Director serves as the senior authority responsible for aligning platforms, data practices, and analytics capabilities with institutional and business priorities.
Job DescriptionJob ResponsibilitiesStrategic Systems & Data Leadership- Provide strategic leadership and oversight for Slate CRM, data, and analytics platforms supporting OAI, including Slate and integrated systems.
- Define and maintain the long-term roadmap for Slate CRM architecture, data strategy, analytics capabilities, and platform integrations.
- Establish office-wide data governance frameworks, standards, definitions, naming conventions, access controls, and metadata practices.
- Ensure the security, privacy, and integrity of CRM and analytics systems by establishing and enforcing security standards, user access controls, and data handling protocols in alignment with institutional policies and regulatory requirements.
- Serve as the senior decision-maker for system design, data architecture, and analytics priorities across OAI.
Slate CRM Architecture & Administration- Leads the technical architecture, configuration, and ongoing evolution of Slate CRM instances supporting admissions, marketing, enrollment, and student success.
- Provide oversight and direction for complex automated communications, workflows, population logic, and third-party integrations within Slate.
- Oversee system administration, including user provisioning, role-based access, audit practices, and change management controls, to ensure secure and reliable system operations.
- Establish standards and best practices for data imports, deduplication, database hygiene, and lifecycle management.
- Serve as the senior subject matter expert on Slate CRM, evaluating new features, enhancements, and tools for institutional adoption.
- Translate business objectives into scalable system solutions and provide authoritative recommendations on CRM design and implementation.
Data Architecture, Integration & Quality Oversight- Provide oversight of data architecture and integration across Slate, Canvas, and other platforms.
- Define high-level data structures, flows, and system logic to ensure accurate, consistent, and accessible data across platforms.
- Identify systemic risks or gaps in data integrity, scalability, or usability and direct remediation efforts.
- Oversee test and production environments and ensure stability, performance, and controlled change management.
Reporting, Analytics & Decision Support- Set the strategic direction for reporting, analytics, and visualization across OAI.
- Oversee the design and maintenance of dashboards and reporting frameworks supporting recruitment, marketing, enrollment, retention, and program performance.
- Ensure consistency, documentation, and version control across enterprise reporting assets.
- Advise senior leadership using data-informed insights, including marketing performance, pipeline health, and enrollment outcomes.
- Ensure alignment between operational reporting needs and long-term analytics strategy.
People Management, Governance & Operations- Directly supervise and mentor the Data Services and Solutions team
- Set priorities, performance expectations, and workload distribution across systems and analytics functions.
- Oversee intake, prioritization, and resourcing of systems, analytics, and reporting requests.
- Establish operational processes that promote accountability, sustainability, and continuous improvement.
- Serve as escalation point for complex systems, data, and reporting issues.
Documentation, Enablement & Knowledge Management- Ensure the development and maintenance of comprehensive technical and functional documentation.
- Oversee the creation of institutional knowledge resources, SOPs, and governance documentation.
- Support data literacy and effective system use through standards, documentation, and collaboration with functional leaders.
Other Responsibilities- Perform other duties as assigned in support of departmental and institutional objectives.
QualificationsRequired- Bachelor's degree and 3 - 5 years of experience in CRM administration, systems analysis, data management, analytics, or related field or an equivalent combination of education and relevant experience.
- Demonstrated experience administering Slate CRM or a comparable enterprise CRM platform.
- Experience leading or overseeing data governance, system architecture, or analytics strategy.
- Experience supervising staff or managing complex projects with multiple stakeholders.
- Demonstrated ability to translate organizational goals into technical and data-driven solutions.
Preferred - Master degree in Data Analytics, Data Science, Information Systems, CS, or related field strongly preferred.
- Experience in higher education admissions, enrollment management, marketing, or student success operations.
- Experience managing data strategy, analytics teams, or enterprise reporting initiatives.
- Familiarity with analytics and visualization platforms such as Tableau or Power BI.
- Experience overseeing integrations across multiple enterprise systems.
Cover letter recommended.
Job Location - City, StatePhiladelphia, Pennsylvania
Department / SchoolSchool of Engineering and Applied Science
Pay Range$83,500.00 - $102,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.
Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.
Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits- Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
- Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
- Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
- Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
- Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
- Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
- Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
- University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
- Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
- Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
- Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
- Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit:
https://www.hr.upenn.edu/PennHR/benefits-pay Equal Employment Opportunity Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3600-Market-Street/Associate-Director-of-Slate-Systems---Data-Insights---Office-of-Academic-Innovation---Penn-Engineering_JR00116266-1
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency jeid-2af8a334f4b6b84c8fa4ee6c510698c4
